Frequently Asked Questions
Do You Deliver?
Yes! We offer two types of delivery to our Central Ohio customers. The price ranges are based on how far you are from Columbus. You are able to calculate the price at checkout or contact any of our retail locations.
- Standard Delivery Service: $55 – $95 (based on distance from Columbus)
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- Drop off at your front door or garage.
- Take the old bed away (the old mattress must be set by the front door or inside your garage)
- Free Standard Delivery is available on orders over $1000 in the Columbus area.
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- White Glove Delivery Service: $100 – $140 (based on distance from Columbus)
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- Delivery and Complete set up in your room of mattress set
- Take the old bed away from any room in your house (please strip the bedding from your mattress prior to arrival).
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What is the 10 Year Prorated (MMO) Warranty?
Since 1974, we have always stood behind our products. Our select clearance mattress models carry our own in-house warranty as the original factory warranty no longer applies.**
- Select Simmons Beautyrest and Serta Clearance Mattresses
- ALL Overstock Clearance Name Brand Boxed Mattresses
For warranty-related problems with your mattress within 10 years, we give you credit for replacing the mattress with another of your choice from our current stock at that time. This credit decreases by 10% each year for a total of 10 years. Meaning, if a mattress is $1000 today, you’d have $100 remaining toward a mattress replacement in 10 years.
Our 10-Year Prorated (MMO) Warranty covers you if your mattress maintains a body impression of greater than 1.5″. This warranty is void if the mattress is stained or damaged in any way.
We do not at any point offer a refund of the original purchase for warranty-related problems. We will work with you every step of the way to ensure you get the best night’s sleep possible.
**Our new made-in-factory products like our AirflowMax™ Series, new foundations, bedding, and more carry their original full (non-prorated) factory warranties.**
What is a "Special Order" on your website?
A “Special Order” is a specific function of our website where you can place an order for an item not currently in stock at our physical stores.
Meaning, that we will need to place the order with our suppliers with your item generally arriving in 2-3 weeks.
I live outside of Central Ohio. Will you ship to me?
Yes! Select items feature free shipping to your door via FedEx. Use our guide below for reference. It is grouped by product type. For specific questions feel free to message us.
- Mattresses
- Only AirflowMax™ mattresses at this time feature free national shipping. Foundations are not included with a mattress purchase.
- Clearance National Brands or Value Mattresses are only available for local pickup or delivery.
- Foundations, Bed Frames, and Headboards
- Wood Foundations, Bed Frames, and Headboards are not available to ship. These are available for local pickup or delivery only.
- 14″ platform base is available to ship free nationally.
- Adjustable Bases
- Our Steel, Upholstered, and Luxury Adjustable Bases are available for local pickup and delivery only.
- Zero Gravity and Omni Massage Adjustable Bases are available for free shipping nationwide.
Do you allow returns?
Due to the nature of our business, we do not give refunds on mattresses, box springs, or adjustable bases.
We do allow a 90-day comfort exchange period with a 10% restocking fee on mattresses. Exchanges are only available for the same size mattress you initially purchased. The customer is responsible for outbound and inbound freight and/or local delivery charges.
Bedding Accessories: (Including Sheets, Pillows, Mattress Protectors) 1. Unopened product in original packaging with original receipt: Full refund within 30 days of purchase. 2. Opened product with the original packaging and receipt: Refund less 20% restocking fee within 30 days of purchase. 3. Product may not be returned after 30 days of purchase.
Can I pickup in store?
Yes! You can order your product(s) online and schedule your free pickup in the store.
*AirflowMax™ mattresses are made to order with limited stock available in the store. For most purchases, your mattress will not be available for pickup until 10-14 business days.
*Items Special Ordered online will take some time to bring in (typically 2-3 weeks if not sooner). We will be in touch with you every step of the way to know when to expect your order.
